OUR PROMISE TO YOU

If you have read our core values you will know how passionate we are to exceed our client’s expectations about how we serve you. The KJET Service Promise is to be committed to delivering excellent customer service and that includes both day and night wherever you are in the world.

As such the KJET team will be available ‘around the clock’ and all requests will be handled in a timely manner and completed within a suitable timeframe as discussed and agreed upon.

WE HAVE YOU COVERED.

'Our commitment to a consistent and exceptional client experience at all times'

Kirsty Wheeler

The KJET Service Promise ensures your contact with us are at all times:

ACCESSIBLE
PERSONABLE
TIMELY
CONVENIENT
DISCREET
EFFECTIVE
AWARE

You can expect every member of the KJET team to:

be honest, courteous, friendly and provide you with a professional service.
be well trained and experienced.
demonstrate an interest in you as our client.
value you as a client.

Discreet

The KJET team will manage and fulfil your requests with utter sensitivity, discretion and confidentiality at all times.

We will ensure any personal data we hold (Privacy Policy) is handled securely, with care and discretion at all times.

Aware

The KJET team will contact you directly via telephone, email, or in person, throughout your time as a client to gauge the quality of your experience.

We welcome all feedback and will provide an open platform for ad-hoc dialogue, where we will acknowledge, investigate, evaluate and follow up, where appropriate, any feedback and implement new client experience-related initiatives where required.

Convenient

The KJET team will be fully trained and experienced. They will ask relevant and detailed questions during the initial discussions according to the nature of your request.

The KJET team will communicate using your preferred method of contact, whether this is email, telephone or in person as directed by your request.

The KJET team will provide detailed confirmations and reminders of any bookings or confirmed arrangements upon completion of the request, which will include cancellation policy (if applicable), booking reference numbers and terms & conditions.

Effective

KJET welcome feedback from our clients and this can be provided anytime by telephone or email using feedback@kjet.co.uk.

Any complaints or feedback will be thoroughly investigated and you will be regularly updated on the progress until the matter has been resolved. We are 100% committed to you and resolving any issues you may have.

The KJET senior management team will follow up with a post-complaint resolution to ensure service excellence has been restored.